Privacy Policy – Rochester Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Rochester Restoration Pros provides emergency property recovery and reconstruction services. This policy explains how we collect and use information on https://rochesterrestorationpros.com/ to serve our clients. We operate primarily within Rochester, New York and follow local standards for data protection. Our goal is to be transparent about how we handle your personal and property data during every project.

This policy applies to all visitors of our website and those seeking our professional restoration help. We take your privacy seriously while we work to restore your home or business. By using our site, you agree to the practices described in this document. We focus on protecting the residents of our community as we provide essential cleaning and repair services.

Information We Collect

We collect several types of information to provide accurate restoration services. This includes personal details like your name and contact info provided through our website. We also gather job and property details such as your address and the type of damage present. Our team takes photos and creates documentation of structural issues for moisture mapping or soot removal records.

When you visit our site, we collect device and usage data like your IP address and browser type. We use cookies and similar tools to track how people use our pages. We might also receive information from service partners or insurance companies involved in your recovery project. All this data helps us create precise estimates and project plans.

How We Use Information

The information we collect serves several practical business purposes. We use it for service delivery, scheduling technicians, and providing accurate cost estimates for repairs. Your data helps us manage billing and create the insurance documentation needed for claims assistance. We also use these details for safety checks and quality control after a job is finished.

Customer support staff use your history to answer questions quickly. On the technical side, we use data for site improvement and fraud prevention. We also process information to ensure we meet all legal compliance rules in the restoration industry. Using your information allows us to maintain high standards of workmanship and clear communication throughout the entire restoration process.

Cookies and Similar Technologies

Our website uses cookies and similar digital tools to improve your browsing experience. Cookies are small files stored on your device that help our site remember your preferences. We use basic types of cookies to understand site traffic and keep the website functional. You have the option to limit or clear these cookies through your own browser settings.

Most browsers allow you to block cookies entirely or notify you when one is set. Please note that some features of our website may function differently or appear broken if you disable cookies. We use these tools mainly to ensure our site is easy to navigate for people searching for emergency restoration help in their local area.

Sharing and Disclosure

We only share your information in specific situations related to our restoration work. We may share data with service partners and subcontractors who help us complete structural repairs or specialized cleaning. With your permission, we share documentation and photos with insurers to help process your claims.

We also use secure payment processors to handle billing transactions. In some cases, we disclose information for compliance, safety needs, or when required by law enforcement. We want to be very clear that Rochester Restoration Pros does not sell your personal data to third party marketers. Your information is only used to facilitate the recovery of your property and the operation of our local family business.

Data Retention

We keep business records for as long as necessary to meet operational and safety needs. We must retain certain documents for tax and legal reasons according to state regulations. Retention periods vary depending on the type of document.

For example, project photos used for insurance claims may be kept longer than basic website visit logs. We also keep records of our work to provide future customer support or to verify warranties on reconstruction projects. Once the required retention period ends, we take reasonable steps to delete or anonymize your data. This ensures we do not hold onto personal details longer than we truly need them for our professional restoration and repair services.

Your Choices and Rights

You have practical options regarding the information we hold about you. You may ask to access or update your personal details at any time to ensure they are accurate. If appropriate, you can request that we delete certain information from our active records. You also have the right to limit how we use your data or manage your cookie settings through your browser.

To exercise these rights or ask questions about your data, you can submit a written request by postal mail. Please send your request to 1184 Emerson St Suite 2, Rochester, NY 14606, United States. We will review your request and respond according to local laws and our business requirements.

Security

Rochester Restoration Pros uses various safeguards to protect your information. We restrict data access to only the employees who need it to perform their jobs. Our staff receives training on how to handle sensitive property and personal data safely. We use reasonable technical and physical protections to keep our digital and paper files secure. This includes using firewalls and secure storage areas for project files.

While we work hard to keep your data safe, no method of storage or transmission over the internet is perfectly secure. we cannot guarantee absolute security but we are committed to using professional standards to guard the information you share with us during your restoration project.

Children’s Privacy

The services provided by Rochester Restoration Pros are not intended for children. Our website at https://rochesterrestorationpros.com/ is not directed to anyone under the age of eighteen. We do not knowingly collect personal information from children. Our customer accounts and service contracts are intended for adults or authorized representatives of a property.

If we learn that a child has provided us with personal information, we will take steps to delete that data from our systems immediately. We encourage parents to monitor their children’s online activities to help protect their privacy. Our focus remains on providing professional restoration and cleanup services to property owners and managers in the local community.

Data Transfers

In some cases, your data may be processed by vendors or software providers located in other regions. This often happens with cloud storage or email services used for business operations. Rochester Restoration Pros uses reasonable measures to ensure your information stays protected during these transfers.

We choose reputable service providers who follow strong data security practices. Even if a vendor is located outside of Rochester, NY, we expect them to handle your data with care. We take steps to verify that any third party we use treats your personal information according to the standards outlined in this policy. This helps us maintain a consistent level of protection for all our clients.

Changes to This Policy

Rochester Restoration Pros may update this privacy policy from time to time to reflect changes in our business or the law. When we make updates, the latest version will always appear on this page. We encourage you to check this section occasionally to stay informed about how we protect your data.

Your continued use of https://rochesterrestorationpros.com/ after we post changes indicates that you accept the updated terms. If we make significant changes to how we handle personal information, we will make that clear on our website. Our commitment to your privacy remains a top priority as our family business grows and continues to serve the local area.

Contact Us

If you have any questions or requests regarding this privacy policy, please contact us by mail. You can reach us by sending a letter to our office. Please address your correspondence to Rochester Restoration Pros at 1184 Emerson St Suite 2, Rochester, NY 14606, United States.

We use this postal address for all formal privacy inquiries and written requests to access or update information. Using physical mail ensures that your request is documented and handled by our management team. We appreciate your trust in our company and will do our best to address your concerns about your data and privacy while we work on your property.

Definitions

Personal information means any data that can be used to identify you specifically, such as your name or address. Processing refers to the actions we take with your data, including collecting, storing, or sharing it for work purposes. Service providers are outside companies or contractors that help us run our business, like payment processors or specialized repair crews.

Cookies are small text files placed on your computer by websites to remember your settings and track site usage. Restoration refers to the professional cleaning and repair work we do to fix damage from water, fire, or mold. These terms help explain the technical parts of our policy in plain language for our customers and neighbors.