Terms and Conditions – Rochester Restoration Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using https://rochesterrestorationpros.com/ you agree to follow these Terms and Conditions as they are currently written. These terms apply to all visitors and customers who access our website or use our services. We may update these terms at any time to reflect changes in our business or the law.

If you continue to use the website after we post updates, it means you accept the new version of the terms. If you do not agree with any part of these terms, you should stop using the website and our services immediately. Please check this page regularly to stay informed about the rules that govern our relationship with you.

Services

Rochester Restoration Pros provides restoration services including water damage repair, fire damage cleanup, and mold remediation. Our work begins with an onsite assessment to determine the scope of the project. Service availability depends on your specific location and the details of your project.

We may use third party vendors or subcontractors to complete specialized parts of the work. While we strive for excellence, we cannot guarantee that every building material can be restored to its original state. Our services are limited to the specific tasks outlined in your written work order. We reserve the right to decline projects that fall outside our expertise or safety standards in the Rochester, NY area.

Quotes, Billing, and Payment

We provide estimates based on our initial inspection of the damage. Please understand that a quote is a professional guess and the final invoice may change if we find hidden damage once work begins. Any changes to the scope of work will require a change order.

We may require a deposit before starting your project. You can pay your balance using standard methods like checks or credit cards. All payments are due upon receipt of the invoice unless we agree to other terms in writing. If you have a dispute regarding a charge, you must notify us in writing within ten days of the invoice date. Late balances may be subject to additional fees or collection actions.

Insurance and Claims Assistance

We are happy to help you with the insurance process by providing detailed documentation and photos of the damage. However, we do not work for your insurance company. The decision to approve a claim or pay a certain amount is made solely by your insurer.

Rochester Restoration Pros does not guarantee that your insurance company will cover the full cost of the restoration. You are ultimately responsible for paying for all services performed, regardless of how much your insurance provider chooses to reimburse. We recommend that you review your policy carefully and stay in close contact with your insurance adjuster throughout the restoration process to understand your coverage limits.

Scheduling, Access, and Site Conditions

To complete our work, we need clear access to your property during agreed upon windows of time. It is your responsibility to ensure that utilities like water and electricity are turned on and functioning. You must also secure any necessary permissions from landlords or homeowners associations.

If we encounter hazardous conditions like asbestos or structural instability, work may pause until the site is safe. For the safety of everyone involved, please keep pets and minors away from the work area at all times. If our team cannot access the site at the scheduled time, you may be charged a fee for the lost visit. We will resume work once the site is ready.

Health and Safety

The safety of our clients and staff is our top priority. Our team is trained to follow IICRC standards for restoration and cleanup. We use professional tools such as personal protective equipment, containment barriers, and negative air machines to keep contaminants from spreading.

When necessary, we use EPA registered disinfectants to treat affected areas. All our work follows the local and state safety rules required in Rochester, New York. We ask that you follow all posted signs and verbal instructions from our technicians while equipment is running. Do not move or turn off any drying equipment without our permission, as this can lead to secondary damage or health risks.

Customer Responsibilities

You play an important role in the success of the restoration. We ask that you remove all jewelry, heirlooms, and other valuables from the work area before we arrive. You must tell us about any known preexisting issues with the property, such as plumbing leaks or electrical problems. It is vital that you follow all safety instructions and drying guidance provided by our technicians.

This includes leaving equipment plugged in and keeping certain areas closed off. If you notice any new issues or have concerns about the equipment, please let us know immediately. Your cooperation helps us finish the job safely and quickly while protecting your property from further harm.

Warranties and Disclaimers

Rochester Restoration Pros provides a limited warranty on our workmanship for a specific period after the job is done. This warranty does not cover damage caused by preexisting conditions, normal wear and tear, or hidden issues we could not see during our inspection.

We are not responsible for damage caused by acts of nature, such as new storms or floods. Our warranty also excludes any failures caused by third party products or materials. If you do not follow our drying or maintenance instructions, the warranty may be voided. We make no other promises regarding the outcome of the restoration beyond what is explicitly stated in our written service agreement.

Limitation of Liability

To the fullest extent allowed by law, our total liability to you is limited to the amount you actually paid for the specific service in question. Rochester Restoration Pros is not responsible for any indirect or consequential damages. This includes things like lost wages, loss of use of your property, or emotional distress.

We are not liable for any damage that was present before we started work or for issues that arise from conditions beyond our control. This limit applies regardless of whether the claim is based on a contract, a mistake, or any other legal theory. Our goal is to provide quality service while managing the risks inherent in restoration work.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please give us as much notice as possible. We require notice at least 24 hours before the scheduled start time. If you cancel later than that, we may charge a cancellation fee to cover our administrative and labor costs.

Emergency services are handled differently because they require immediate action to prevent further property damage. Once an emergency crew is dispatched, cancellation fees may apply immediately. If we need to reschedule your work due to weather or equipment issues, we will contact you as soon as possible to find a new time that works for your schedule.

Intellectual Property

All the content on this website belongs to Rochester Restoration Pros or the people who gave us permission to use it. This includes all text, images, logos, and graphics. You may view and print pages for your own personal use, but you may not copy, change, or share our content for any commercial purpose without our written consent.

Our company name and logo are protected marks. Using our website does not give you any rights to our intellectual property. If you wish to use any of our photos or articles for other reasons, you must ask us for permission first. We take the protection of our original work seriously.

Privacy and Data

We respect your privacy and handle your personal information with care. A separate privacy policy is available on our website to explain how we collect and use your data. During a restoration project, we take photos and create reports to document the damage and our progress.

These records are used to track our work and are often shared with insurance companies during the claims review process. We may also use anonymized data to improve our services. By using our services, you agree that we can collect and use this information as needed to complete your project and satisfy the requirements of your insurance provider.

Third Party Links and Tools

Our website might mention external resources, tools, or other websites for your convenience. We do not own or control these third party sites. Because of this, we are not responsible for the content or the privacy practices of those external pages.

If you decide to use any third party links or tools, you do so at your own risk. We do not endorse the products or services offered by other companies unless we state so in writing. It is a good idea to read the terms and privacy policies of any other website you visit to make sure you understand their rules.

Changes to These Terms

Rochester Restoration Pros may change these Terms and Conditions from time to time. When we make changes, we will post the updated version on this page. We do not have to give you individual notice of these changes. It is your responsibility to check this page to see if anything has changed.

If you continue to use https://rochesterrestorationpros.com/ after we post revisions, it means you accept the new terms. The date at the top or bottom of this page will show you when the terms were last updated. Staying informed helps you understand your rights and responsibilities while working with us.

Governing Law and Dispute Resolution

These terms are governed by the laws of Rochester, New York. If a disagreement arises, we both agree to try and settle the issue through friendly negotiation first.

This good faith period will last for at least thirty days. If we cannot reach an agreement during that time, any formal legal action must take place in the courts located in Rochester, New York. By using our website and services, you agree to this location for any legal disputes. We believe that open communication is the best way to solve problems, and we encourage you to reach out to us if you have any concerns.

Contact

If you have questions about these Terms and Conditions, please send your inquiry to us in writing by mail. You can reach us at the following postal address:

1184 Emerson St Suite 2 Rochester, NY 14606 United States

Please include your name and a clear description of your question so we can provide a helpful response. We handle all written inquiries in the order they are received and will do our best to get back to you in a timely manner. Thank you for choosing Rochester Restoration Pros for your property needs.

Severability and Entire Agreement

These Terms and Conditions make up the entire agreement between you and Rochester Restoration Pros regarding the use of our website and services. If a court finds that one part of these terms is invalid or cannot be enforced, that specific part will be removed.

The rest of the terms will remain in full effect and will still be legally binding. This ensures that the main rules of our agreement stay in place even if a small detail is changed. No other spoken or written promises outside of these terms will be considered part of our agreement unless we both sign a new document.

Force Majeure

Rochester Restoration Pros is not responsible for any delays or failures to perform our duties if the cause is beyond our reasonable control. This includes events like extreme weather, natural disasters, war, strikes, or government actions. It also includes widespread power outages or failures in public transportation.

If such an event happens, we will do our best to resume work as soon as it is safe and possible to do so. We will keep you updated on any changes to our schedule caused by these unexpected events. Our priority is to finish your project safely while protecting our team from dangerous conditions.

This page provides general information about our terms and is not intended to be legal advice.